Secure Shopping
At Tennis Guru we use SSL (Secure Socket Layer) encryption to ensure that the information is safe from anyone trying to intercept it. We have done everything possible to ensure the privacy and security of your transactions with us. Your credit card number and other personal data will be treated with the highest standards of safety, security features, and confidentiality.
Credit Cards
We accept VISA, MasterCard, American Express, and Discover.
Return Policy
All products are tested and reviewed for quality control before shipping. We do not except returns on product shipped. If a problem exist in the product and you are unsatasified with it you may write us your case and we will examine the issue and proceed orcordingly.
- Contact us by e-mail at info@tennisguru.com to receive a return authorization number (RA) by a Customer Service Specialist. Please write the RA number on the packing slip.
- Return the product, in Tennis Guru packaging if possible, along with the original packing slip, RA # and statement of your preference for credit or exchange.
- Ship the package via an insured courier (UPS, FedEx, USPS Parcel Post). Keep your shipment receipt in case the package is damaged or lost in transit. Tennis Guru cannot guarantee credit for your return without confirmation of delivery to us. Please note Shipping fees are not always refundable.
Shipping Information
All orders received by 3:00 p.m. Pacific Standard Time (PST) will process the next business day. After 3:00 p.m. (PST), your order will process the second business day.
Shipping Pricing & Policies for Internet Orders:
Prices to ship your order are based on the total cost of the merchandise. Shipping Rates
Continental U.S. (incl. APO/FPO) |
Product Purchases |
Shipping Charge |
Handling Charge |
|
$1.00 - $30.00 |
$4.00 |
$.95 |
|
$31.00 - $74.00 |
$5.00 |
$.95 |
$75.00 - $100.00 |
$7.00 |
$.95 |
$101.00 - $199.00 |
$9.00 |
$.95 |
$200.00 and over |
$18.50 |
|
|
Orders ship within 1-2 business days after receipt of order. Most orders ship U.S. Priority Mail and take up to 2-3 days for delivery. P.O. Box addresses are also shipped via U.S. Priority Mail.
*rates subject to change |
International Customers (incl. Puerto Rico/Guam/Virgin Islands) |
Orders ship within 1-2 business days after receipt of order. Most orders ship U.S. Global Priority Mail and take up to 7-10 days for delivery.
We don’t ship to Russia, China, North Korea. For international orders to these Countries you may use http://amazon.com for your orders.
*rates subject to change |
Customer Service
Please contact Customer Service by e-mail at info@tennisguru.com. Please include your name, e-mail address and daytime phone number. Our Customer Service department will contact you within 1 business day. |